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Frequently asked questions
FAQ
Answers to the most frequently asked questions
How quickly will I receive support?
E-Mail Support: within 4 hours (business hours)
Critical problems: immediately by phone
Normal requests: within 24 hours
Critical problems: immediately by phone
Normal requests: within 24 hours
What support options are available?
• E-Mail Support (free for all customers)
• Phone Support (for SMEs and Enterprise)
• Remote Support via TeamViewer
• On-Site Service (at additional cost)
• Phone Support (for SMEs and Enterprise)
• Remote Support via TeamViewer
• On-Site Service (at additional cost)
Do you also support older FileMaker versions?
Yes, we support FileMaker Pro from version 12. For older versions, we offer migration to current versions.
Does support cost extra?
E-Mail Support is free for all customers. Phone and on-site support are either included depending on the package or billed based on time and effort.
Do you offer training?
Yes, we offer individual FileMaker training, both on-site and online. We would be happy to prepare a tailor-made offer.
What happens outside business hours?
E-Mail Support runs around the clock. For critical problems (system failure), you can also reach us by phone outside business hours.
Direct Contact
Support Contact
E-Mail Support
support@filemaker-experts.de
Response: usually < 4 hours
Phone support
+49 176 3130 9949
Mon-Fri: 9:00 - 18:00
Emergency Support
24/7 for critical problems
(Enterprise customers only)